:root{--bg:#f3f6f8;--surface:#fff;--nav:#12232b;--muted:#70808b;--ink:#172a33;--line:#e4eaee;--green:#078e6c;--accent:#0bbf91;--light:#e7f8f2;--danger:#cd425a;--shadow:0 8px 30px rgba(9,38,44,.04)}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif;font-size:14px}button,input,textarea,select{font:inherit}button{cursor:pointer}button:disabled{opacity:.5;cursor:not-allowed}input,textarea,select{background:white;color:var(--ink);border:1px solid #dce5e9;border-radius:9px;padding:10px 12px;outline:none}input:focus,textarea:focus,select:focus{border-color:var(--green);box-shadow:0 0 0 3px rgba(5,150,111,.1)}textarea{resize:vertical}label{display:grid;gap:6px;font-weight:600;font-size:13px}.app{display:flex;min-height:100vh}.sidebar{width:240px;flex-shrink:0;background:var(--nav);color:#f2fafa;display:flex;flex-direction:column;padding:24px 13px;min-height:100vh}.brand{display:flex;align-items:center;gap:10px;padding:4px 8px 30px}.logo{width:42px;height:42px;border-radius:12px;background:linear-gradient(135deg,#10c89f,#08745b);display:grid;place-items:center;color:white;font-size:28px}.brand strong{font-size:15px;display:block}.brand small{font-size:11px;display:block;color:#a2b9c0;margin-top:3px}.sidebar-label{font-size:10px;color:#78939d;letter-spacing:1.2px;padding:5px 12px 13px;font-weight:700}nav{display:grid;gap:5px}.nav{width:100%;background:none;border:0;text-align:left;border-radius:10px;color:#a7c0c9;padding:13px 12px;font-weight:600}.nav:hover,.nav.active{background:#234049;color:#fff}.nav.active{border-left:3px solid #25d6a9}.sidebar-bottom{margin-top:auto;padding:16px 10px 0;border-top:1px solid #2e4951;color:#b2c5ce;font-size:12px}.status-dot{display:inline-block;width:9px;height:9px;border-radius:50%;background:#f5ad62;margin-right:6px}.status-dot.ready{background:#22c99d}.user-block{display:grid;gap:3px;margin:22px 0 9px}.user-block strong{color:white}.user-block small{color:#8fa8b2}.logout{border:0;background:none;color:#8fdcce;padding:7px 0}.main{flex:1;min-width:0;padding:28px clamp(14px,2.5vw,35px)}.topbar{display:flex;align-items:center;gap:17px;margin-bottom:26px}.topbar h1{font-size:25px;letter-spacing:-.6px;margin:0 0 6px}.subtitle{color:var(--muted);font-size:13px}.top-right{margin-left:auto;display:flex;align-items:center;gap:14px}.user-avatar{width:37px;height:37px;display:grid;place-items:center;border-radius:50%;background:#d9eee8;color:#0d755c}.pill{font-size:12px;border-radius:30px;padding:8px 12px;background:#ffeedd;color:#a15c13}.pill.ready{background:#def9eb;color:#137d52}.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:23px}.stat{background:white;border:1px solid var(--line);border-radius:14px;padding:19px 22px;box-shadow:var(--shadow);display:grid;gap:9px}.stat span{color:#637983;font-size:13px;font-weight:600}.stat strong{font-size:31px;letter-spacing:-1px}.stat small{color:#91a2a9;font-size:11px}.view{display:none}.view.active{display:block}.chat-shell{height:calc(100vh - 260px);min-height:530px;background:white;border:1px solid var(--line);border-radius:15px;display:grid;grid-template-columns:minmax(255px,32%) minmax(0,1fr);overflow:hidden;box-shadow:var(--shadow)}.chat-list-pane{border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0}.pane-title{display:flex;justify-content:space-between;align-items:center;padding:20px 17px 12px}.pane-title strong{font-size:17px}.pane-title span{color:var(--muted);font-size:12px}.search{margin:0 14px 10px;background:#f7f9fa}.filters{display:flex;gap:7px;padding:0 14px 13px}.filters select{min-width:0;width:50%;font-size:11px;padding:9px 5px}.chat-list{overflow-y:auto;flex:1}.chat-entry{padding:15px;cursor:pointer;border-bottom:1px solid #f0f2f4;display:grid;gap:7px}.chat-entry:hover,.chat-entry.active{background:#f0faf6}.chat-entry.active{border-left:3px solid #0caa80}.entry-main{display:flex;align-items:center;gap:8px}.entry-main strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1}.entry-main small{color:#90a0a7;font-size:10px;white-space:nowrap}.entry-preview{color:#78909a;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:12px}.entry-footer{display:flex;align-items:center;gap:6px}.tag{font-size:10px;font-weight:700;border-radius:20px;padding:4px 7px;background:#eef2f4;color:#698089}.tag.pending{background:#fff2d9;color:#9b711d}.tag.open{background:#d9f7ed;color:#087a5a}.tag.closed{background:#ebedf1;color:#687480}.unread{background:#0caa80;color:white;border-radius:20px;min-width:20px;min-height:20px;display:grid;place-items:center;font-size:10px;margin-left:auto}.hint{color:#8ca0aa;padding:16px;font-size:12px}.conversation-pane{min-width:0;position:relative}.no-chat{height:100%;display:flex;align-items:center;justify-content:center;flex-direction:column;text-align:center;color:#8a9da6}.no-chat h2{color:#354f5a;font-size:17px}.no-chat-icon{background:#e4f6ee;width:80px;height:80px;display:grid;place-items:center;border-radius:22px;color:#0c9a77;font-size:36px}#chatPanel{height:100%;display:flex;flex-direction:column}#chatPanel[hidden]{display:none}.conversation-head{padding:12px 18px;background:#fff;display:flex;gap:15px;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line);min-height:80px}.conversation-head strong{display:block;font-size:15px}.conversation-head small{display:block;color:#8297a1;margin-top:5px}.chat-actions{display:flex;gap:7px;align-items:center;flex-wrap:wrap;justify-content:flex-end}.chat-actions select{padding:8px;font-size:11px;max-width:145px}.outline{border:1px solid #cadfe0;background:white;color:#166950;border-radius:9px;padding:8px 10px;font-weight:600;font-size:12px}.outline:hover{background:#e7f8f2}.messages{flex:1;min-height:0;overflow-y:auto;background-color:#f1f6f3;background-image:radial-gradient(#e5ebe7 .9px,transparent .9px);background-size:20px 20px;padding:20px 27px;display:flex;flex-direction:column;gap:10px}.bubble{max-width:78%;min-width:90px;padding:11px 13px;border-radius:13px;background:#fff;align-self:flex-start;box-shadow:0 2px 7px rgba(13,40,28,.045);white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.5}.bubble.outgoing{align-self:flex-end;background:#d9f8e8}.bubble.system{align-self:center;background:#f2eddd;color:#867b5b;font-size:11px;text-align:center;max-width:90%;box-shadow:none}.bubble-bot{font-size:10px;color:#3c8a70;font-weight:700;margin-bottom:5px}.bubble-footer{color:#8c9ba1;font-size:10px;text-align:right;margin-top:5px;display:flex;gap:8px;justify-content:flex-end}.failed{color:#cf2d45;font-weight:bold}.compose{display:flex;gap:9px;padding:14px 17px;background:white;border-top:1px solid var(--line)}.compose textarea{flex:1;min-width:0;max-height:115px}.primary{border:0;background:var(--green);color:white;border-radius:9px;padding:11px 16px;font-weight:700}.primary:hover{background:#087958}.compose .primary{align-self:end;min-height:43px}.content-card{border:1px solid var(--line);background:#fff;padding:23px 27px;border-radius:15px;margin-bottom:17px}.content-card h2{font-size:18px;margin:0 0 15px}.content-card p{color:#788891}.section-head{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:17px}.section-head h2{margin:0}.data-table{width:100%;border-collapse:collapse}.data-table th{font-size:11px;text-align:left;text-transform:uppercase;letter-spacing:.5px;color:#94a3ab;padding:13px 11px;border-bottom:1px solid var(--line)}.data-table td{padding:14px 11px;border-bottom:1px solid #ecf1f3}.data-table button{margin-right:7px}.metrics{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px}.metric{background:#f6f9f8;padding:20px;border-radius:12px}.metric strong{font-size:26px;display:block;margin-top:8px}.config-grid{display:grid;max-width:680px;gap:17px}.config-grid .primary{justify-self:start}.switch-line{display:flex;align-items:center;gap:10px}.switch-line input{width:17px;height:17px;accent-color:var(--green)}.qr-wrap{min-height:185px;display:flex;align-items:center;justify-content:center;background:#f6faf8;border-radius:12px;max-width:350px;padding:15px}.qr-wrap img{max-width:235px;width:100%;image-rendering:pixelated}.modal-backdrop{position:fixed;inset:0;z-index:15;background:rgba(11,22,27,.55);display:grid;place-items:center;padding:16px}.modal-backdrop[hidden]{display:none}.modal-card{background:white;border-radius:16px;padding:23px;width:min(480px,100%);max-height:88vh;overflow-y:auto;box-shadow:0 20px 80px rgba(0,0,0,.2)}.modal-card form{display:grid;gap:13px}.icon-btn{border:0;background:#f2f5f6;border-radius:8px;padding:8px 12px}.toast{position:fixed;right:22px;bottom:20px;background:#183934;color:white;border-radius:11px;padding:13px 18px;box-shadow:0 7px 25px #0003;z-index:30}.toast[hidden]{display:none}.alert{color:#8e2828;background:#ffe5e5;padding:12px;border-radius:10px;margin-bottom:15px}.login-body{min-height:100vh;background:radial-gradient(circle at top left,#174537,#0d2027 55%);display:grid;place-items:center;padding:15px}.login-card{background:white;padding:35px;border-radius:19px;width:min(430px,100%);box-shadow:0 22px 80px #0003}.login-card .logo{margin-bottom:20px}.login-card h1{font-size:24px;margin:0}.login-card p{color:#82919c;margin-bottom:30px}.login-card form{display:grid;gap:14px}.login-card small{display:block;margin-top:22px;color:#9ba9ac;text-align:center}#mobileMenu{display:none;border:0;background:none;font-size:20px} @media(max-width:1050px){.sidebar{width:196px}.chat-shell{grid-template-columns:36% 64%}.stats{gap:9px}.stat{padding:14px}.stat strong{font-size:26px}.chat-actions{gap:4px}.chat-actions select{max-width:105px}}@media(max-width:790px){.sidebar{position:fixed;z-index:10;transform:translateX(-105%);transition:transform .2s;height:100%;box-shadow:0 0 30px #0002}.app.menu-open .sidebar{transform:translateX(0)}#mobileMenu{display:block}.main{padding:15px;width:100%}.stats{grid-template-columns:repeat(2,1fr)}.topbar h1{font-size:21px}.subtitle{font-size:11px}.chat-shell{height:calc(100dvh - 300px);grid-template-columns:minmax(160px,38%) minmax(0,1fr);min-height:470px}.conversation-head{align-items:flex-start;flex-direction:column;padding:8px 11px;gap:10px}.messages{padding:12px 9px}.chat-actions{justify-content:flex-start}.bubble{max-width:95%}.compose{padding:8px;gap:4px}.compose .primary{padding:11px 8px}.filters{flex-direction:column}.filters select{width:100%}}@media(max-width:540px){.chat-shell{grid-template-columns:1fr;position:relative}.conversation-pane{display:none}.chat-shell.mobile-chat .chat-list-pane{display:none}.chat-shell.mobile-chat .conversation-pane{display:block}.conversation-head:before{content:'← Voltar';cursor:pointer;font-size:12px;color:#067b5b}.top-right .pill{display:none}.chat-list-pane .chat-entry{padding:12px}.stat small{font-size:10px}.content-card{padding:15px}.data-table{font-size:12px}.data-table td,.data-table th{padding:8px 4px}.stats{margin-bottom:12px}.topbar{margin-bottom:17px}}

/* Corrige o aviso inicial que encobria toda a conversa, independentemente do atributo hidden. */
[hidden]{display:none!important}
/* Conversas são botões acessíveis e clicáveis, sem estilo nativo de borda. */
button.chat-entry{width:100%;text-align:left;border:0;border-bottom:1px solid #f0f2f4;background:transparent;color:inherit;border-radius:0;font:inherit}
button.chat-entry:hover,button.chat-entry.active{background:#f0faf6}
button.chat-entry:focus-visible{outline:2px solid #0caa80;outline-offset:-2px}


/* 08/10/2026 - Layout de chat: histórico rola; caixa de envio permanece à vista. */
html, body { height:100%; }
.app {
  height:100vh;
  height:100dvh;
  min-height:0;
  overflow:hidden;
}
.sidebar {
  height:100%;
  min-height:0;
  overflow-y:auto;
}
.main {
  display:flex;
  flex-direction:column;
  height:100%;
  min-height:0;
  overflow-y:auto; /* outras telas continuam roláveis */
}
.topbar, .stats { flex-shrink:0; }
#view-inbox.active {
  display:flex;
  flex-direction:column;
  flex:1 1 0;
  min-height:0;
}
#view-inbox .chat-shell {
  height:auto;
  min-height:0;
  flex:1 1 0;
}
.chat-list-pane, .conversation-pane {
  min-height:0;
  overflow:hidden;
}
.chat-list {
  min-height:0;
  overflow-y:auto;
  overscroll-behavior:contain;
}
#chatPanel {
  min-height:0;
  overflow:hidden;
}
.conversation-head {
  flex-shrink:0;
}
.messages {
  flex:1 1 0;
  min-height:0;
  overflow-y:auto;
  overscroll-behavior:contain;
  scrollbar-gutter:stable;
}
.messages .bubble { flex-shrink:0; }
.compose {
  flex-shrink:0;
  position:relative;
  z-index:1;
}
.compose textarea { min-height:44px; }

/* Notebooks e janelas mais baixas: liberar mais altura para o histórico. */
@media (max-height:820px) {
  .main { padding-top:14px; padding-bottom:12px; }
  .topbar { margin-bottom:12px; }
  .stats { margin-bottom:12px; gap:10px; }
  .stat { padding:10px 14px; gap:5px; }
  .stat strong { font-size:25px; }
  .stat small { font-size:10px; }
  .conversation-head { padding:9px 12px; min-height:62px; }
  .compose { padding:9px 12px; }
}
@media (max-width:790px) {
  .chat-shell { min-height:0; }
  .main { padding-top:12px; padding-bottom:10px; }
  .conversation-head { min-height:0; }
}
/* Em celulares, esconder apenas indicadores durante uma conversa aberta. */
@media (max-width:540px) {
  .app:has(.chat-shell.mobile-chat) .stats { display:none; }
  .app:has(.chat-shell.mobile-chat) .topbar { margin-bottom:10px; }
}